Concept policy / not legal advice
Returns and Refunds
Return window
The fictional policy uses a 14-day return window for unworn full-price pieces with tags attached.
Exchange window
The fictional policy uses the same 14-day window for size exchange, subject to illustrative stock.
Sale items
The current concept has no sale pricing. A production policy must state exclusions clearly.
Worn products and tags
The fictional policy excludes worn, altered, washed, or tagless garments.
Hygiene-sensitive products
No hygiene-sensitive product is included in this concept collection.
Return shipping
No parcel is shipped. The illustrative policy would assign return shipping to the customer unless the item were incorrect or damaged.
Damaged products
A production store should request prompt photographic evidence and offer repair, replacement, or refund as legally required.
Incorrect orders
A production store should correct fulfilment errors without charging the customer.
Refund method
No payment is collected and no refund is processed in this demonstration.